What We Do
We understand that the consumers we serve are defined by more than their debt. We treat consumers with respect and dignity, while maximizing payment options for effective resolutions.
Who We Serve
Reliant is an industry leader providing unrivaled levels of service and recovery for higher education institutions of all kinds—public, private, proprietary, community college, and state-wide systems. We support your educational mission by assisting students to reclaim their financial future through empathy and respect.
Reliant’s top priority is to convert your accounts receivable into a performing asset. Our data-driven technology and dynamic collection strategies deliver superior results to you, while strictly adhering to compliance and security requirements.
A positive patient experience is of paramount importance to the Reliant team. Our tenured healthcare agents and data-driven technology provides our healthcare partners with confidence, knowing Reliant will deliver a successful outcome while treating patients with dignity and respect.
Reliant has emerged as a leading solutions-based provider of both first and third party solutions for federal, state, and local governments. A consultative approach helps government agencies increase revenues and improve services to their constituents.
If you are looking for a reliable and professional business-to-business collections service, Reliant provides win-win solutions for our commercial clients. We balance the importance of reputation management with a diligent and thorough asset recovery process.
Services We Offer
- 3rd Party
- 1st Party
- Cure Program
- Early Out
- Contact Center Outsourcing
Reliant maintains compliance with PCI-DSS, FISMA, HIPAA, and SSAE 18 standards. Annual investments are made to ensure our elevated standards for data security and regulatory compliance continue.
After a long time of dread and anxiety I initiated an effort to deal with my student loans. The customer service representative at Reliant was a very kind, helpful and knowledgeable person. I was comfortable and she helped me solve the issues. Thank you!
I was nearly 11 years delinquent on payments and had not communicated or taken responsibility for my student loan in any way. After a few phone calls with your understandable staff, I had signed a contract for rehabilitation, made my first payment, and was on my way to being out of default.
I am really grateful that Reliant helped me straighten out my student loans. I was in default and about to have a garnishment letter sent to my employer (how embarrassing!) when I first contacted Reliant. Reliant helped me sign up for the Loan Rehabilitation Program and brought the payment amount down so I could afford it. Like they promised, my credit score increased, and at the end of the 10 months, my loan was out of collections and it is now in good standing. It was a huge weight off of my shoulders and I went from feeling discouraged to relieved. Also, my representative and every other employee I spoke to at Reliant always treated me with respect and kindness when I called. I never felt judged or bullied for a second. Thank you, Reliant. I really appreciate you helping me turn this around for the better.
I had been wanting to rehabilitate my student loans for a while now but was unsure of the process. My representative at Reliant was kind, understanding and helpful. She spoke to me with compassion and a desire to ensure I knew what was happening, and that I understood the processes start to finish and what I could expect to happen. My only regret is that I waited so long to call. I hope anyone reading my review will just make the call. The weight that has been lifted off of me is incredible. These are good people, who understand hardships and who honestly want to help. Thank you, Reliant. I appreciate all of your help and guidance.
I have had great interactions with everyone at Reliant. Very professional. The customer service representative who handles my account and has been nothing but helpful and nice. I’m glad this agency is giving me a second chance on my student loan debt and giving me affordable payments.
After reading the reviews I was skeptical about calling. However, I did call and received amazing customer service. My customer service representative explained everything in detail. She assisted me with the loan rehabilitation program and set me up. My brother did the same thing two days later with a different representative from Reliant, and received the same exact courteous assistance.
At Reliant, the person that was handling my account was professional. She helped me with my account and I finished my rehabilitation program. Now, I am in good standing with my student loans and on-track.
Great service and courteous. Helped me to understand what I owe and set me up for a payment plan I can afford. Calls me to remind me, so I won’t forfeit the rehab.
I am truly grateful for the time that Reliant took in helping me complete my consolidation. They went above and beyond to make sure all of my paperwork was processed correctly. I appreciate all their time and effort.
I was so nervous to call and talk with Reliant, but, I'm so glad I did! Their customer service representative very pleasant, understanding and helpful. A big weight has been lifted off my shoulders after calling. Thank you so much!
“I’m very appreciative of Reliant for treating students with respect and dignity during financially hard times.”
“Reliant’s customer service is five stars! No one wants to talk to debt collectors, though I'd speak with your staff every day! They were friendly, knowledgeable and extremely patient! There was almost no hold time or dropped calls. I appreciate the kindness and respect I was treated with.”
“For the last month, I have been trying to get my credit back and one representative at Reliant Capital Solutions really helped me. Thank you for your patience and taking your time to help me figure out my mess. Thanks to that representative, I have a chance to get out of debt!”
“To obtain my education I racked up approximately $50,000 in student loans. I made contact with Reliant Capital in hopes of getting back on track and paying off my debt. Despite the severity of my situation, the feelings of humiliation and embarrassment, and an overwhelming sense of dread, my experience with Reliant Capital thus far has been both reassuring and encouraging as I attempt to rehabilitate my student loans. As a representative of your company, Damian has been the consummate professional providing thoughtful guidance throughout this process. He has been both supportive and incredibly respectful during these last five months and has made a difficult situation much more manageable. I just thought you should know how much of a difference it has made for me.”
"Hello. I received a call from Justin earlier this week to discuss my outstanding student loan and he was able to help me consolidate my loans and apply for the income-based repayment as I work for a non-profit church. He was very professional, helpful and patient with me. He was also very knowledgeable about the process and helped me with the application, and I feel like he cared that I succeeded in applying for this help. He is what I would describe as 100 percent customer service. It was a pleasure talking with him even though we were discussing my delinquent debt."
“I wanted to express my genuine gratitude towards Sharmaine for helping me with my payment today. I had been incredibly anxious about this whole process and she was kind, understanding, and helpful, even when there were a multitude of hiccups with my bank. It was not at all what I was expecting from a debt-collection agency, and was very refreshing. Sharmaine saved me from a lot of stress, so thank you again! It really is the small things that make the biggest difference.”
“Although Reliant is a debt collector, Kasi and others at your organization helped to take the sting out of the negative connotation often times given to collection agencies. The amount I paid on my son's account was pretty high, but Kasi managed to put my mind at ease, which made it easier to pay it when dealing with kind, professional individuals, such as Kasi. I can't tell you how much I appreciate how wonderful and professional Kasi has been throughout this process. I am so grateful to her and to your organization for working with us.”
"Greetings. I had to let you know that Natasha is an amazing representative for your organization. I can only imagine the number of customers she assists on a daily basis. She went through every step of my process with me with unparalleled professionalism and knowledge. I have been going through a lot and I thought to myself, “NOW THIS!" She was the right person at the right time. The caring human touch literally brought me to tears! She was kind, patient and so understanding. There was absolutely no way I could not put this experience in writing, it matters! Please recognize this person, it’s been a long time since I've had a positive experience with someone attempting to collect a debt. Courtesy, decency and professionalism. She's a PRIZE!"
"I had a wonderful experience with one of your contact specialist. They were very helpful and patient in assisting me with consolidating my loans. They were very easy going and easy to talk to when going through the process. They also gave me their extension so that I can contact them if needed. After the conversation, I would feel very comfortable contacting them again if I had additional questions. Overall, they did a great job."
"I just wanted you to know that I had such a positive experience speaking with Mike this week. As I'm sure you know, dealing with debt can be an uncomfortable and nerve-wracking process. Mike was friendly and professional - he really made the process as painless as possible and represented your company well. Please thank him again for me, it is rare in this day and age that a debt collector treats you with courtesy and dignity and I appreciate that more than I can say."
“I would like to take this time to say that I am thankful for the kind help I received from your contact specialist. Before I was connected to her, my life was turned upside down. As a result of her professionalism, she was able to instruct me on how to get back on track. After speaking with her, I felt a whole lot better. I am grateful to have met her. Thank you so much for your awesome team of experts!”
"I would like to compliment one of your contact specialist for helping me through the loan consolidation process. They were patient, respectful and knowledgeable."
Reliant has been collecting on the old loans for our university for several years. Since 2018, Reliant has recovered a large amount of those loans without having to assign them to another department. Reliant rocks!
“We here at Wittenberg University really enjoy and value our partnership with Reliant Capital Solutions. Their staff is very friendly, knowledgeable and goes the extra step for our accounts. We look forward to working with Reliant for many years to come!”
“I wanted to thank the staff at Reliant Capital Solutions for the wonderful job they do for Ohio Dominican University. Even during the recent transition, the staff has been wonderful! They are easy to work with, always return my calls and emails in a timely manner, my reports are received on time and the collections are steady each month. Your service has been seamless, as always. Thank you for setting the bar so high! I would not hesitate to recommend Reliant to another organization. We are great business partners and appreciate everything you do for us”
“Boston College has been in partnership with Reliant Capital Solutions since 2011. They are a company of great stature in the collection industry and have always operated with the utmost integrity. They are always on the leading edge of federal regulatory changes for Perkins Loans and provide exceptional guidance to their client and other loan professionals. They are clearly an industry leader.”
“Purdue University has been thrilled with Reliant Capital’s collection performance on our student loan and accounts receivable portfolio. Reliant has increased performance by 20 percent since 2007. Purdue values Reliant Capital’s professional, knowledgeable, prompt response times and friendly customer service representatives. I can’t say enough about the urgency to collect on our Perkins cohort accounts. I am happy to continue our professional relationship for many years. For all these reasons, it will make this our best year ever.”
“When Margie Brickner opened her own collection agency, Reliant Capital Solutions, LLC, the University of Dayton became her first customer. I am very proud of that decision because it was the right one for the university. Having known Margie ten years prior to that I knew her high level of integrity and compassion when it comes to dealing with students. Reliant solves problems by always putting the student first. Students have actually called and thanked me for placing them with Reliant. They are a very unique business and are excellent at collecting monies. If you are not already doing business with them, I would suggest you do so.”
“Reliant Capital Solutions cares about students and the success of our business. Their friendly and courteous employees are a joy to work with. I believe they truly have their client’s best interest in mind and work hard to make those relationships successful.”
“We have been with Reliant for over three years now and have been very pleased with them as a professional collection agency. Their level of service to us as an institution has been top quality, and their recovery on our delinquent accounts has been outstanding. I would not have any hesitation recommending them as a professional collection agency to other schools.”
“West Virginia Northern Community College has long partnered with Reliant Capital Solutions for our collection needs because of their proven track record of success. Furthermore, being relatively new to higher education, I could not be more pleased with their strong team. Our regional sales manager, Christy, has been an awesome point of contact for me and the support team is responsive to our needs. I interviewed many collection service agencies and Reliant has risen to the top.”
“Good afternoon. Hoping this finds you well and warm. I also find it a pleasure to work with you and Reliant. All that I have encountered do an excellent job in making their clients feel that the business is appreciated.”
“I just spoke to Marlene at the College of Wooster, who called to applaud our Perkins team. Due to the collection efforts of Reliant she was able to reduce her Perkins Loan Reserve by $43,000 this year. She is very pleased with Reliant and sings our praises to everyone.”
“I am very happy with the work that Reliant does on behalf of Dickinson College. Reliant’s team has proven that they can get the job done no matter how old the file. I look forward to a continued successful partnership.”
“Kimberly and Megan are great! They respond almost immediately if we contact them. Customer service is great!”
“Way to go, Reliant! You guys really produce. Please let everyone know what a great job they have done.”
“Reliant continually outperforms other agencies and is a pleasure to work with. We are extremely thankful for their help in collecting outstanding balances.”