What We Do

After a long time of dread and anxiety I initiated an effort to deal with my student loans. The customer service representative at Reliant was a very kind, helpful and knowledgeable person. I was comfortable and she helped me solve the issues. Thank you!

I was nearly 11 years delinquent on payments and had not communicated or taken responsibility for my student loan in any way. After a few phone calls with your understandable staff, I had signed a contract for rehabilitation, made my first payment, and was on my way to being out of default.

I am really grateful that Reliant helped me straighten out my student loans. I was in default and about to have a garnishment letter sent to my employer (how embarrassing!) when I first contacted Reliant. Reliant helped me sign up for the Loan Rehabilitation Program and brought the payment amount down so I could afford it. Like they promised, my credit score increased, and at the end of the 10 months, my loan was out of collections and it is now in good standing. It was a huge weight off of my shoulders and I went from feeling discouraged to relieved. Also, my representative and every other employee I spoke to at Reliant always treated me with respect and kindness when I called. I never felt judged or bullied for a second. Thank you, Reliant. I really appreciate you helping me turn this around for the better.

I had been wanting to rehabilitate my student loans for a while now but was unsure of the process. My representative at Reliant was kind, understanding and helpful. She spoke to me with compassion and a desire to ensure I knew what was happening, and that I understood the processes start to finish and what I could expect to happen. My only regret is that I waited so long to call. I hope anyone reading my review will just make the call. The weight that has been lifted off of me is incredible. These are good people, who understand hardships and who honestly want to help. Thank you, Reliant. I appreciate all of your help and guidance.

I have had great interactions with everyone at Reliant. Very professional. The customer service representative who handles my account and has been nothing but helpful and nice. I’m glad this agency is giving me a second chance on my student loan debt and giving me affordable payments.

After reading the reviews I was skeptical about calling. However, I did call and received amazing customer service. My customer service representative explained everything in detail. She assisted me with the loan rehabilitation program and set me up. My brother did the same thing two days later with a different representative from Reliant, and received the same exact courteous assistance.

At Reliant, the person that was handling my account was professional. She helped me with my account and I finished my rehabilitation program. Now, I am in good standing with my student loans and on-track.

Great service and courteous. Helped me to understand what I owe and set me up for a payment plan I can afford. Calls me to remind me, so I won’t forfeit the rehab.

I am truly grateful for the time that Reliant took in helping me complete my consolidation. They went above and beyond to make sure all of my paperwork was processed correctly. I appreciate all their time and effort.

I was so nervous to call and talk with Reliant, but, I'm so glad I did! Their customer service representative very pleasant, understanding and helpful. A big weight has been lifted off my shoulders after calling. Thank you so much!

“I’m very appreciative of Reliant for treating students with respect and dignity during financially hard times.”

“Reliant’s customer service is five stars! No one wants to talk to debt collectors, though I'd speak with your staff every day! They were friendly, knowledgeable and extremely patient! There was almost no hold time or dropped calls. I appreciate the kindness and respect I was treated with.”

“For the last month, I have been trying to get my credit back and one representative at Reliant Capital Solutions really helped me. Thank you for your patience and taking your time to help me figure out my mess. Thanks to that representative, I have a chance to get out of debt!”

“To obtain my education I racked up approximately $50,000 in student loans. I made contact with Reliant Capital in hopes of getting back on track and paying off my debt. Despite the severity of my situation, the feelings of humiliation and embarrassment, and an overwhelming sense of dread, my experience with Reliant Capital thus far has been both reassuring and encouraging as I attempt to rehabilitate my student loans. As a representative of your company, Damian has been the consummate professional providing thoughtful guidance throughout this process. He has been both supportive and incredibly respectful during these last five months and has made a difficult situation much more manageable. I just thought you should know how much of a difference it has made for me.”

"Hello. I received a call from Justin earlier this week to discuss my outstanding student loan and he was able to help me consolidate my loans and apply for the income-based repayment as I work for a non-profit church.  He was very professional, helpful and patient with me.  He was also very knowledgeable about the process and helped me with the application, and I feel like he cared that I succeeded in applying for this help.  He is what I would describe as 100 percent customer service.  It was a pleasure talking with him even though we were discussing my delinquent debt."

“I wanted to express my genuine gratitude towards Sharmaine for helping me with my payment today. I had been incredibly anxious about this whole process and she was kind, understanding, and helpful, even when there were a multitude of hiccups with my bank. It was not at all what I was expecting from a debt-collection agency, and was very refreshing. Sharmaine saved me from a lot of stress, so thank you again! It really is the small things that make the biggest difference.”

“Although Reliant is a debt collector, Kasi and others at your organization helped to take the sting out of the negative connotation often times given to collection agencies. The amount I paid on my son's account was pretty high, but Kasi managed to put my mind at ease, which made it easier to pay it when dealing with kind, professional individuals, such as Kasi.  I can't tell you how much I appreciate how wonderful and professional Kasi has been throughout this process. I am so grateful to her and to your organization for working with us.”

"Greetings. I had to let you know that Natasha is an amazing representative for your organization. I can only imagine the number of customers she assists on a daily basis. She went through every step of my process with me with unparalleled professionalism and knowledge. I have been going through a lot and I thought to myself, “NOW THIS!" She was the right person at the right time. The caring human touch literally brought me to tears! She was kind, patient and so understanding. There was absolutely no way I could not put this experience in writing, it matters! Please recognize this person, it’s been a long time since I've had a positive experience with someone attempting to collect a debt. Courtesy, decency and professionalism. She's a PRIZE!"

"I had a wonderful experience with one of your contact specialist. They were very helpful and patient in assisting me with consolidating my loans. They were very easy going and easy to talk to when going through the process. They also gave me their extension so that I can contact them if needed. After the conversation, I would feel very comfortable contacting them again if I had additional questions. Overall, they did a great job."

"I just wanted you to know that I had such a positive experience speaking with Mike this week. As I'm sure you know, dealing with debt can be an uncomfortable and nerve-wracking process.  Mike was friendly and professional - he really made the process as painless as possible and represented your company well. Please thank him again for me, it is rare in this day and age that a debt collector treats you with courtesy and dignity and I appreciate that more than I can say."

“I would like to take this time to say that I am thankful for the kind help I received from your contact specialist. Before I was connected to her, my life was turned upside down. As a result of her professionalism, she was able to instruct me on how to get back on track. After speaking with her, I felt a whole lot better. I am grateful to have met her. Thank you so much for your awesome team of experts!”

"I would like to compliment one of your contact specialist for helping me through the loan consolidation process. They were patient, respectful and knowledgeable."