Newsroom

“Greetings. I had to let you know that Natasha is an amazing representative for your organization. I can only imagine the number of customers she assists on a daily basis. She went through every step of my process with me with unparalleled professionalism and knowledge. I have been going through a lot and I thought to myself, “NOW THIS!” She was the right person at the right time. The caring human touch literally brought me to tears! She was kind, patient and so understanding. There was absolutely no way I could not put this experience in writing, it matters! Please recognize this person, it’s been a long time since I’ve had a positive experience with someone attempting to collect a debt. Courtesy, decency and professionalism. She’s a PRIZE!”

“Hello. I received a call from Justin earlier this week to discuss my outstanding student loan and he was able to help me consolidate my loans and apply for the income-based repayment as I work for a non-profit church.  He was very professional, helpful and patient with me.  He was also very knowledgeable about the process and helped me with the application, and I feel like he cared that I succeeded in applying for this help.  He is what I would describe as 100 percent customer service.  It was a pleasure talking with him even though we were discussing my delinquent debt.”