“I wanted to express my genuine gratitude towards Sharmaine for helping me with my payment today. I had been incredibly anxious about this whole process and she was kind, understanding, and helpful, even when there were a multitude of hiccups with my bank. It was not at all what I was expecting from a debt-collection agency, and was very refreshing. Sharmaine saved me from a lot of stress, so thank you again! It really is the small things that make the biggest difference.”